The Seoul Palette is proudly based in Durban North, South Africa. We have instore locations in Westville, Sandton City and a boutique in Durban North. We also offer nationwide courier directly to your door.

Yes. Every product is sourced directly from verified Korean suppliers and official distributors to ensure authenticity and quality you can trust. All products are accompanied by authenticity certificates from the suppliers.

Email us at info@kbeauty-sa.com or WhatsApp us on 075 268 4281. We will share a response within 24 Hours, Monday to Friday.

If you want help on skincare immediately, you can use our product finder to get custom recommendations here click here. If you want to talk to a someone, please email us your questions at info@kbeauty-sa.com and our team will assist you with personalised recommendations.

When introducing a new product to your skincare routine, it’s essential to perform a patch test first. Apply a small amount of the product to a discreet area such as behind your ear or along your neck and observe for any signs of redness, irritation, or sensitivity before applying it to your face or body.

If you’re introducing multiple new products, we recommend a staggered approach: add one product at a time, allowing a few days in between. This helps your skin adjust gradually and makes it easier to identify which product is offering the best results or causing any irritation.

We aim to dispatch all orders within 24–48 business hours (Monday to Friday). Once shipped, your order should arrive within the time frame of your chosen delivery method, which you can double-check in your order confirmation email.

During busy periods or sale events, despatch times may be slightly longer. We thank you i advance for your patience as we prepare your parcel with care.

Once your order is despatched, you’ll receive a shipment confirmation email with tracking details. Please check your spam or junk folder if you don’t see it, and ensure your email address is correct for smooth communication.

We apologies for any inconvenience caused. If an item is missing, please email info@kbeauty-sa.com, including photos of the package, label, and items received. We will investigate and resolve the situation promptly.

We accept secure payments via Yoco that include all major debit/credit cards and instant EFT.

Yes, we deliver anywhere in South Africa.

Yes, please select the "Collect" option at checkout and you won't have to pay for shipping! Once your order is ready, we will contact you to arrange collection from our Durban North location.

We use The Courier Guy for all deliveries.